INTERACTIVE CUSTOMER EXPERIENCE (ICX) SUMMIT

September 9-11, 2024 | Charlotte, NC

Discover new strategies and tech to elevate the customer experience.

Thanks for joining us in Charlotte! We hope you had a great time!

Catch up on the latest news about the event.

ABOUT ICX SUMMIT

Interactive Customer Experience (ICX) Summit explores the strategies and technologies that innovative brands are implementing to create amazing experiences for their customers.

You’ll hear execs from leading brands – retail, hospitality, travel, restaurants, banking and more – discuss what’s worked for them, what hasn’t and what new things they’re planning for the future.

You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your brand.

VIEW AGENDA

WHO SHOULD ATTEND

ICX Summit was created for executives of B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience. This includes:

Retailers
Restaurants
Banks / Credit Unions

Hotels / Resorts
Public Transportation
Hospitals / Healthcare Facilities

Colleges / Universities
Entertainment Venues
Government Agencies

ONE BADGE. TWO EVENTS.

In 2024, ICX Summit will once again be co-located with the Bank Customer Experience (BCX) Summit. The two events will share exhibit space and several sessions. Each event will have its own breakout sessions, but attendees will be able to sit in on sessions from either event as they wish.

Technologies and topics that may be addressed at ICX Summit: